Thank you for shopping with Gyaankosh Fashions! a sub-brand business of GYAANKOSH We strive to provide high-quality clothing and accessories, and your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer an easy and hassle-free return and refund process.
1. Return Policy
We accept returns within 7 days of receiving your order. To be eligible for a return, the following conditions must be met:
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
The product must be returned within 7 days from the delivery date.
Proof of purchase (order confirmation or invoice) is required for all returns.
Items bought during sale or promotional events are non-returnable unless there is a quality issue.
2. Non-Returnable Items
The following items cannot be returned:
Customized or personalized products.
Products with damaged packaging or missing tags.
Undergarments, swimwear, or any other hygiene-sensitive products (if applicable).
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Email us at gyaankoshsup@gmail.com or call us at 9528858316 within 7 days of receiving your order.
Provide Order Details: Mention your order number, the item(s) you’d like to return, and the reason for the return.
Return Authorization: Our customer service team will guide you through the return process and provide you with a return authorization and address.
Ship the Item: Once authorized, carefully pack the item in its original packaging and ship it to the provided address. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refund Policy
Refunds will be processed once we receive and inspect the returned item. The refund will be credited to your original payment method within 7-10 business days. Please note:
Shipping fees are non-refundable.
If your return does not meet our return policy requirements (e.g., items are worn or damaged), we reserve the right to reject the return or offer store credit instead of a refund.
5. Exchange Policy
At the moment, we do not offer direct exchanges. However, you can return the original item for a refund and place a new order for the desired product.
6. Defective or Damaged Products
If you receive a defective or damaged item, please notify us within 48 hours of delivery. We will assist you in either returning the item for a full refund or sending a replacement.
7. Cancellations
You can cancel your order within 24 hours of placing it. After this period, we will begin processing the order, and cancellation may no longer be possible. If cancellation is requested after shipping, the return policy will apply.
8. Contact Us
If you have any questions or need assistance with a return or refund, please feel free to contact us at:
